Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry
نویسندگان
چکیده
منابع مشابه
Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry
This paper presents a comprehensive lean approach, based on Value Stream Management (VSM), which makes it possible to enhance the performance of a service, by spotting and tackling its criticalities. The study is motivated by the growing need to extend lean concepts to the service industry and, on the other hand, by a lack of operating tools capable to support technical staff in this effort. Sp...
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Value Stream Mapping technique involves flowcharting the steps, activities, material flows, communications, and other process elements that are involved with a process or transformation. In this respect, Value stream mapping helps an organization to identify the non-value-adding elements in a targeted process and brings a product or a group of products that use the same resources through the ma...
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ژورنال
عنوان ژورنال: Journal of Service Science and Management
سال: 2011
ISSN: 1940-9893,1940-9907
DOI: 10.4236/jssm.2011.44048